Terms and Conditions

1. About BookGames

BookGames is a technology platform that enables players to discover and book sessions at offline recreation venues such as gaming lounges, console lounges, PC gaming centers, esports arenas, VR arcades, racing simulator lounges, and board-game cafes operated by independent partner venues across India.

BookGames is operated from Nexo Arena, opposite to SN Roofs, near Old Post Office, North Paravur, Mannam, Ernakulam, Kerala 683520, India.

BookGames does not offer betting, gambling, fantasy gaming, real-money gaming, lottery, cash contests, wallet withdrawals, or chance-based rewards.

2. Definitions

"BookGames", "we", "us", or "our" refers to the BookGames platform and the entity that operates it.

"Player" or "User" refers to any person who creates an account on BookGames to discover lounges and book sessions.

"Partner" refers to the owner or authorized operator of a gaming lounge listed on BookGames. Wherever these terms, the website, the app, dashboards, or other BookGames documents say "partner", it means a lounge owner (or the business and team operating that lounge), unless the document expressly says otherwise.

"Lounge" or "Venue" refers to the physical gaming lounge, gaming cafe, esports arena, console lounge, PC gaming center, VR arcade, racing simulator lounge, board-game cafe, or similar offline recreation venue operated by a Partner and listed on BookGames.

"Payment Partner", "Payment Gateway", or "Payment Aggregator" refers to authorized third-party payment service providers such as Airpay, banks, UPI providers, card networks, and aggregators that process payments, refunds, and settlements. These are different from Partners (lounge owners) and are always referred to using the full term.

"Booking" refers to a request and confirmation to reserve a specific resource at a Partner's lounge for a specified date, time, and duration.

3. Acceptance of Terms

By accessing or using the BookGames website, mobile apps, dashboards, or related services, users agree to be bound by these Terms and Conditions, the Privacy Policy, the Refund and Cancellation Policy, and any role-specific terms that apply, including the Player Terms, Partner Terms, and Lounge Terms.

Users who do not agree to these terms must not use BookGames.

4. Eligibility

Users must be legally permitted to enter a binding agreement under applicable law. Users below the minimum legal age must use BookGames only with parent or guardian consent and supervision.

Partner accounts may be created only by persons authorized to bind the venue's business entity.

5. Account Registration and Security

Users must provide accurate, current, and complete information during registration and keep it updated.

Users are responsible for maintaining the confidentiality of their credentials, OTPs, and access codes. Any activity from a user's account may be treated as authorized by that user unless reported promptly to support@bookgames.app.

BookGames may verify mobile number, email, identity, payment instrument, or device signals to prevent fraud, abuse, and unauthorized access.

6. Bookings and Sessions

A booking is a request to reserve a specific resource at a partner venue for a specified date, time, and duration. A booking is confirmed only after successful payment, payment authorization, or partner confirmation, as applicable.

BookGames may reject, cancel, or modify bookings where there is suspected abuse, payment failure, venue unavailability, duplicate booking, pricing error, safety issue, compliance issue, or force majeure event.

Venue services, including the booked physical space, station, device, accessories, and on-site support, are provided by the independent partner venue.

7. Pricing, Fees, and Taxes

Prices, fees, taxes, discounts, and policies applicable to a booking are displayed at checkout. Final amounts payable may include venue charges, platform fees, convenience fees, payment gateway charges, GST, cancellation fees, no-show charges, late fees, and extension fees.

Users agree that BookGames may collect payments on behalf of partner venues as a marketplace intermediary, agent, or platform service provider depending on the commercial and invoicing model adopted for the booking.

8. Payments

Online payments are processed through authorized payment partners, banks, UPI providers, card networks, and aggregators. Users agree to applicable payment partner terms during payment.

BookGames does not store full card numbers, CVV, UPI PIN, OTP, or netbanking passwords. Users must never share such credentials with BookGames staff, partner staff, or anyone claiming to represent BookGames.

9. Cancellations, Refunds, and No-Shows

Cancellation and refund eligibility is governed by the Refund and Cancellation Policy and the policy shown at checkout or in the booking details. Policies may vary by venue, date, demand, and booking type.

Refunds, when approved, are returned to the original payment method through the payment gateway. Gateway timelines, banking delays, failed refunds, chargebacks, and payment network rules may affect the actual credit date.

10. User Conduct

Users must behave lawfully and respectfully on the platform and at venues. Users must not harass staff or other players, damage equipment, tamper with devices, bypass access controls, bring prohibited items, post fake reviews, upload unlawful content, or create safety issues.

Venues may deny entry or end a session where conduct violates venue rules, law, safety requirements, or these terms. Refunds may be denied in such cases.

11. Prohibited Uses

Users must not use BookGames or partner venues for betting, gambling, fantasy gaming, real-money gaming, lottery, cash contests, money laundering, wallet withdrawal schemes, illegal tournaments, unlawful content, cyber abuse, piracy, fraud, unauthorized resale of bookings, or any activity prohibited by law or payment partner rules.

12. Intellectual Property

BookGames, the BookGames name, logo, designs, software, content, and trademarks are owned by BookGames or its licensors. Users are granted a limited, non-exclusive, non-transferable, revocable license to use the platform for personal, non-commercial purposes consistent with these terms.

Users grant BookGames a non-exclusive, worldwide, royalty-free license to host, display, reproduce, moderate, and use content they submit such as reviews, ratings, photos, and chat messages for platform operation and promotion.

13. Third-Party Services

BookGames integrates with third-party services for payments, communications, maps, analytics, and authentication. Use of those services is subject to the respective third-party terms. BookGames is not responsible for third-party performance, content, or policies outside its reasonable control.

14. Disclaimers

BookGames is provided on an as-is and as-available basis. To the maximum extent permitted by law, BookGames disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

BookGames does not guarantee uninterrupted availability and may be unavailable due to maintenance, outages, gateway failures, network issues, venue system issues, third-party downtime, or force majeure events.

15. Limitation of Liability

To the maximum extent permitted by law, BookGames is not liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages.

BookGames' aggregate liability for any claim arising out of or related to the platform shall not exceed the total amount paid by the user to BookGames in the three months preceding the event giving rise to the claim, or INR 5,000, whichever is lower.

16. Indemnity

Users agree to indemnify and hold BookGames harmless against claims, losses, penalties, damages, and expenses arising from misuse of the platform, breach of these terms, violation of law, infringement of third-party rights, or harmful conduct at venues.

17. Suspension and Termination

BookGames may suspend, restrict, delist, or terminate user accounts and listings for breach of these terms, fraud, prohibited activity, payment disputes, repeated cancellations, high complaint rates, legal risk, or payment partner requirements.

Users may stop using BookGames at any time. Surviving provisions including liability limits, indemnity, dispute resolution, and intellectual property continue to apply after termination.

18. Changes to these Terms

BookGames may update these Terms and Conditions from time to time. Material changes will be reflected on this page with an updated revision date and, where appropriate, notified to users through the platform.

19. Governing Law and Disputes

These terms are governed by the laws of India. Subject to applicable law, disputes shall be subject to the exclusive jurisdiction of competent courts at Ernakulam, Kerala, India.

20. Contact

Support email: support@bookgames.app.

Office address: Nexo Arena, opposite to SN Roofs, near Old Post Office, North Paravur, Mannam, Ernakulam, Kerala 683520, India.